Job Order Detail

Description

Express Employment Professionals of Regina is currently seeking to hire candidates that are interested in working from home to provide technical support to inbound callers for one of our top clients in the health industry. You will be responsible to receive inbound calls and provide help and solutions based on customer needs. The ideal candidate will possess exceptional communication and customer service skills as well as have at least two years experience in technical support role. The candidates will be required to have their own internet connection, windows computer, cell phone and headset.

Job Duties:
Manage large volumes of inbound calls in a timely manner
Follow communication scripts when handling different topics
Keep records of all conversations in our clients call center database in a comprehensible way
Data entry and research as required to troubleshoot customer problems
Maintaining solid customer relations by displaying professionalism and discretion when handling customer requests

Job Requirements:
Previous experience in a technical support or customer support role
Exceptional computer skills (Microsoft Word and Excel) along with the ability to type at least 40 WPM accurately
Strong phone and verbal communication skills along with active listening skills
Ability to multitask, set priorities and manage time effectively
Must possess an internet connection, windows computer, cell phone and headset
Availability to work shifts throughout any day of the week as needed
Must be a Saskatchewan resident

If you're seeking a new employment opportunity to work from home with a prominent Saskatchewan company and possess the required skills and experience, we would love to hear from you! Apply today or call our office to learn more. We do thank all who apply however only successful candidates that meet the job requirements will be contacted.