Job Order Detail

Description

Responsibilities:
Provide single first point of contact support for inquiries to the Service Desk
Gathering necessary information to verify and confirm identity of caller
Provide support related to initial login and general troubleshooting with issues on the callers account.
Providing the callers timely access to their sensitive and confidential information.
Skills and Qualification:
Communicate effectively, both written and verbally with customers and team members;
Provide excellent customer service through strong interpersonal skills and service oriented attitude;
Problem solving for frequently asked questions leveraging documentation and training that has been provided
Manage stress effectively and work in a fast and dynamic work environment
IT Service Desk , call centre, administrative assistant or customer service centre experience.

Equipment required:
Computer, Internet connection, Phone Headset,  Cell phone
Shifts required:
7 days per week.
Operating hours:
8:30 am-9:00 pm weekdays and 8:30am-6:00pm weekends.