Job Order Detail

Description

The Prince Albert Inn is growing their team again and we're looking for two dynamic part time Front Desk Agents


This is a fast-paced environment that operates 24/7, 365 days of the year.

Full training will be provided to the successful candidate who has demonstrated the following:

A minimum of 1 consistent year of Customer Service Experience

Has knowledge of the area and surrounding communities
Can clearly communicate both verbally and written
Is professional and pleasant in challenging situations
Has the ability to think outside of the box to resolve a situation
Is Guest focused
Has attention to detail
Is proficient in multitasking
Has good math skills
Is friendly, reliable, punctual and have exceptional communication skills
Is able stand for long periods of time

As a Front Desk Agent, you will be responsible for:

Answering the phone and transferring the calls to the appropriate destination
Answering and successfully resolving hotel guest requests, problems, and concerns
Checking hotel guests in and out of their rooms
Creating reservations
Communicating with different hotel departments
Processing cash, debit, and credit card payments
Balancing cash at the end of shift

Closing the business end of day

Creating reports based on daily activities in several departments