Job Order Detail

Description

Under the supervision direct of the Womens Housing Managers and the general supervision of the Directors of Womens Housing, the Diversion Support Worker will respond to crisis and provide support from a Trauma Informed, harm reduction and client centered approach to women and families with complex barriers while working in collaboration with all YWCA Womens Housing teams in meeting basic needs for housing, food, and safety. The duties and responsibilities include:  
  
Service Delivery  
    Connect with and build relationships as the first point of contact for walk-in clients at the YWCA,  
    Direct clients into appropriate YWCA programs (Outreach, Shelter, or Residence) or provide light touch diversions services
    Respond to crisis situations in a trauma informed manner, de-escalate when needed.
    Support women and families to connect with Outreach Coordinators, Residence Coordinators, or Shelter counsellors to navigate government and community programs.
    Maintain positive relationships with other frontline teams working with our target population, with a focus on agencies providing services for individuals impacted by trauma, mental health challenges and addictions.
  
Administrative Duties  
    Maintain detailed and accurate electronic case files using HIFIS
    VI-SPDAT, Track referrals, contacts, and other stats in accordance with program standards
    Provide verbal and written reports to appropriate area managers at predetermined intervals

To see the complete job description as well as the qualifications, please visit our website:

https://www.ywcaregina.com/careers