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This position will report to the Director of Digital and oversee all CRM functions, including building the businesss overall customer relationship management capability, including capturing customer data across all key touchpoints of the business, to support our teams requirement for high level of service and excellent consumer experience.
Duties & Responsibilities:
Develop an intimate understanding of Brandts diverse sales channels in both a wholesale and retail capacity
Develop and lead a team of specialists focused on the primary functions of a successful CRM platform
Own the design, implementation, and maintenance of the companys CRM systems with a focus on scalable integration and workflows to support the growing needs of the business.
Act as the primary point of contact, primary administrator and internal expert on our sales and client success systems.
Work with stakeholders from Sales, Sales Support, Information Technology, Customer Support, and Marketing to ensure seamless integrations with key systems.
Build and manage the day-to-day operations of a CRM team, including coaching, performance management and mentorship.
Provide leadership and oversight of cost and resource scoping during initial CRM project development as well as during normal CRM operations for the business.
Identify data metrics and analysis across our CRM systems and processes to strengthen value creation with customers.
Required Skills:
Possess a post-secondary diploma or degree in a relevant field.
At least 7 years of experience in CRM, preferably as a Senior CRM Manager, or related role.
To view the full job description, please visit www.brandtjobs.com and enter the tracking code 4817-046 in the search field on the Job Opportunities page.