Job Order Detail

Description

Working with ISM will work wonders for your career!

PLEASE NOTE:
This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).

This role is subject to additional security screening requirements.

Relocation Assistance/Bonus of up to $10,000 may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.

The Analyst Trainee  Bilingual, will be assigned to work in the Service Desk providing end-user support to ISM Canada customers, both internal and external. The Analyst Trainee  Bilingual may provide services that are supervised by a more senior analyst.

RESPONSIBILITIES:
Provide Tier 1/1.5 trouble shooting to end-user  escalating support to more senior technicians as required.
Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction.
Develop an in-depth knowledge of the use, operation and support of desktop hardware and software
Monitor existing systems and suggest improvements.
Learn and provide support for new technologies, processes, products and systems.
Interact and support team members, customers and users.
Provide 7x24 on-call support on a rotating basis.

To view the full job description and minimum qualifications, and submit your application, visit the ISM Careers Portal REQ #247: https://can61.dayforcehcm.com/CandidatePortal/en-US/ismcanada/Posting/View/1077