Job Order Detail

Description

Working with ISM will work wonders for your career!

PLEASE NOTE:
This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).

This role is subject to additional security screening requirements.

Relocation Assistance/Bonus of up to $10,000 may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.

The ITSM Business Consultant is primarily responsible for Major Incident Management. This senior role is responsible for driving understanding and recovery actions for those events that significantly impact client business by coordinating resources, establishing controlled investigation and remediation, and providing ongoing communications with both internal and client technical and executive teams.

RESPONSIBILITIES:
Manage the lifecycle of Major Incidents for ISM Canada and customers using the ISM Canada Emergency Response Process.
Assist delivery team to derive detailed recovery plans.
Articulate the current status and provide detailed recovery plans for major incidents to all stakeholders.
Review failed changes, major incidents, and incident trend analysis reports to identify root cause and action items to prevent future occurrences.
Create and lead problem resolution for all problems from first identification through further investigation, documentation, and eventual removal.
Apply ITIL best practices framework to assess, analyze and recommend improvements to ISM Canada and customer processes and procedures.

To view the full job description and minimum qualifications, and submit your application, visit the ISM Careers Portal REQ #251: https://can61.dayforcehcm.com/CandidatePortal/en-US/ismcanada/Posting/View/1069