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Looking for a great career?
Axon Software has an opening for a Front Receptionist!
We are looking for a driven, motivated and professional individual who is looking for a career as a member of our highly-energetic and fast-growing team. This is an entry level but very rewarding position that involves a range of skills, knowledge and willingness to learn the transportation industry, office and clerical best-practices.
Responsibilities:
The Front Receptionist will deliver an outstanding customer experience by creating a warm and welcoming first and last impression that exceeds
standard client phone call practices. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional tone when directing the customer to the appropriate department.
Skills:
Ability to operate and learn new computer software, enter and record accurate customer information from each call.
Answer the telephone in a professional manner, determine the clients needs and provide basic information about our company solutions or
direct and assign the client to the appropriate department.
Schedule appointments and call backs in a patient and timely manner, while maintaining general office duties and cleanliness procedures.
Qualifications:
Preferred applicants will have 1 or more of the following:
High school diploma or Post Secondary Education with experience using computer software programs Microsoft Office, Excel, QuickBooks.
Exceptional customer service and time management skills with proven experience to ensure an outstanding end-to-end customer
experience.
Excellent verbal, written and organizational skills with the ability to multi-task in a fast-paced environment.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Finding information
- Computer use
- Continuous learning
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Setting
- Business services
Typing (Words Per Minute)
- 41 - 60 wpm
Work Conditions and Physical Capabilities
- Fast-paced environment
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 25+ lines
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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