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AGI Swift Current is a world leader in agricultural equipment manufacturing. A division of Ag Growth International, where the career possibilities are endless, ambitions are recognized, and the people are the strength of our business!
Reporting: Directly to the Product Manager AGI - Swift Current
Core Function: Based in Swift Current, under the direction of the Product Manager, the Farm Service Coordinator will coordinate all aspects of the farm service unit.
Responsibilities:
Organize, distribute, and verify the work of others and participates in their training within the service unit.
Act as a resource person.
Deal with customer/employee requests, inquiries and complaints.
Develop service procedures, policies and standards.
Order parts and equipment, control inventory, and maintain computerized information systems within the unit.
Perform administrative and accounting tasks appropriate to the activities of the unit.
Maintain an orderly workflow according to priorities
Collaborate across all departments and ensure regular interaction with all levels of leadership
Requirements:
Knowledge in providing a great customer experience
Knowledge of leadership methods and techniques
Proficiency in English
Working knowledge of customer experience software, databases, and tools
Awareness of the industrys latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Knowledge of service aspect essential
Accountability and
Performance
Measurement:
Agreed upon performance targets
Duties:
Specifics to be defined over time, but always with the provision the incumbent will be required to do other duties as assigned, regardless of this or any other job description