Job Order Detail

Description

Supervise and manage hotel departments and oversee hotel operations as directed to ensure an optimal level of service and hospitality are provided to hotel guests
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards
Assist the GM in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to accounts payable and receivable, preparing deposits, reporting as required
Coordinate with corporate accounting department to oversee payroll functions.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Perform other duties as requested by management.
Ensuring brand standards are met with the objective of meeting or exceeding guest expectations.  Communicating follow-up actions to the team as necessary
Ensure the smooth operations of the hotel including exceptional guest satisfaction scores
Management Experience in the hotel industry required.
Strong brand experience as a part of a major brand
Must be highly motivated, self-directed, with strong initiative and desire for achievement.
Exceptional customer service skills required.
Must possess strong computer skills.
Excellent communication and presentation skills required.
Work schedule varies and will include working on holidays, weekends and alternate shifts.