Job Order Detail

Description

The Accounts Manager is responsible for managing assigned accounts, and ensuring customer freight inquiries, cargo damage claim complaints and freight transactions are processed.  The Accounts Manager will work closely with Business Development in pursuing new customers and opportunities where applicable.  Typical duties in this role will including quoting rates, scheduling loads and monitoring equipment utilization.  This position requires excellent communication skills, problem solving skills and effective time management abilities.

KEY RESPONSIBILITIES

Looks to maximize revenue and sales for assigned accounts and customers.
Interacts regularly with existing accounts & customers via telephone, email or in-person to:
Provide information regarding Q-Lines services
Book and enter freight
Obtains details of complaints
Working within Company specifications, provides quotes and negotiates freight rates with customers.
Communicates various pertinent information (i.e. rates, work orders, etc.) to Q-Lines operations team.
Working closely with the operations department, looks at securing loads that best align with current planning challenges and opportunities, with the goal of maximizing equipment utilization and minimizing empty miles.
Maintains constant communication with external customers, the sales department and the operations department on any issues, conflicts or challenges to ensure they are resolved to the customers satisfaction.
Works with the business development team to take on new opportunities and customers as appropriate.
Works with incoming project requests as required.
Maintains up-to-date knowledge of the freight market, to ensure that freight quotes are priced appropriately, while providing feedback to the Sales Manager on movement within the market.
Nurtures a strong relationship with customers, by following up with customers to ensure satisfaction of services provided.


Other duties as assigned.