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Grosvenor Park Shopping Center
POSITION TITLE: Front Store Supervisor
REPORTING TO: Assistant Front Store Manager or Front Store Manager
SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
-Ensures cashier/merchandising staff comply with all store policies and operating
procedures
-Trains staff in job functions
-Provides on-going guidance and instruction
-Ensures all loss prevention standards are implemented, manages daily cash office
inventory
-Answers inquiries regarding location of product, rain checks, etc.
-Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
-Ensures shelves are clean and organized with proper rotation
-Ensures product displays are set up and taken down as directed by the AFSM/FSM
-Complies with all Health and Safety requirements: supervises employees to ensure
correct work procedures are followed, communicates hazard information and control
procedures, consults employees and provides feedback to management, cooperates with
Health and Safety committee or representative
-May be asked to perform clerical and banking duties
-Complies with all store policies and procedures
-Perform other duties as required including Cashier duties
-Runs the end of day for the POS system
-Responsible for opening and closing the store as per key holder duties (as required)
QUALIFICATIONS
-Independent thinking as it relates to organizing store
-Problem solving is essential to ensure customer satisfaction
Experience
-Customer service oriented
-Computer literate
-Organized
-Efficient time management skills
-Familiarity with retail business
-Knowledge of products and supplies
-Commitment to providing customer service
WORKING CONDITIONS
-Ability to work flexible shifts which will include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Walking