Job Order Detail

Description

101251781 Sask. Ltd. o/a Tim Hortons
Terms of Employement: Full time, Shift, Weekend, Day, Night, Evening
Vacancy: 6
Start Date: ASAP
Job Duties:
Customer Service
Leads by example to demonstrate that the customer is top priority and reinforces positive behaviours with employees
Responds to customers in a friendly manner with an appropriate sense of urgency
Responds to special customer requests in a friendly manner
Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
Upon request, conducts regular store walk-thrus

People
Leads by example and demonstrates the importance of treating every employee and customer with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to employees
Encourages excitement and a fun work environment while motivating employees to meet goals
Reports to Store Owner and/or Manager on employee performance (positive or negative)
Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels

Operations
Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts and pre-rush checklists
Supervises employees to ensure primary and secondary duties are completed
Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
Monitors for, responds to and reports to store management about unsafe acts and conditions
Completes all required shift documentation (e.g. records waste)
Other duties as required