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At solutionshop, we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.We are looking for people who are curious, approachable and passionate, and who enjoy finding solutions.
Specifically, you will:
Contribute to the sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services.
Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies.
Review the online dash board and filter the processing of customer orders in an efficient, accurate manner.
Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing).
Connect, Share, and Partner with customers to discover sales opportunities.
Create a best-in-class customer experience especially when managing customer queues.
Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.
Qualifications
1-2 Years of Retail customer service.
Prior experience in a retail/commercial printing environment is preferred.
Proven track record of achieving customer service excellence and sales results
Technology savvy
Curious, Approachable, Passionate, Solutions finder
Some of what you will get
Associate discount
Flex Benefits
RRSP/DPSP
Learning & Development programs
Schedule: Part-time evenings and weekends, Full-time mostly days
Essential Skills
- Reading text
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Customer service oriented
- Promote sales to existing clients
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- General office equipment
- Electronic mail