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He/She must be able to perform some or all the following duties but not limited to:
Ensure high levels of customer service and support
Supervise and co-ordinate sales staff
Assign duties to sales staff and prepare work schedules
Manage and resolve complaints and conflicts
Prepare reports regarding sales volumes, merchandising etc
Provide training and support for new staff
Managing and achieving store sales
Collaborate with higher management in expanding product range
Authorize payments by cheque and the return of merchandise.
Sell merchandise and prepare work orders.
Maintain orders and organize inventory and order merchandise.
Coordinate both optical locations and laboratories.
Housekeeping and maintain health and safety measures
Essential Skills
- Reading text
- Document use
- Numeracy
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Additional Skills
- Prepare work schedules
- Order merchandise
Supervisory Experience
- Retail salespersons and sales clerks
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- Staff in various areas of responsibility
Work Location Information
- On-site customer service
- Various locations
- Relocation costs not covered by employer
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
Work Site Environment
- Confined spaces
- Odours
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