Job Order Detail

Description

The Information Technology Support Technician supports BRFN with desktop hardware, software applications, operating systems, and network connectivity problems. Performs all duties in a customer service-oriented and proactive way while maintaining security and confidentiality of all information.

Apply by: May 13, 2022

Duties and Responsibilities:
    Respond to IT tickets and requests: Maintain the IT ticketing system, follow-up, and provide reporting. Respond to hardware and software issues by either addressing tier one and tier two requests or dispatching a team member.
    Troubleshoots installs and configures software and equipment for the end user.
    Maintain the IT ticketing system, follow-up, and provide reporting. Respond to hardware and software issues by either addressing tier one and tier two requests or dispatching a team member. Understands the ticketing process and apply it fairly, based on priorities and other considerations.

Qualifications:
    Bachelor's degree in Computer Science from a recognized University or a Technical College diploma in Computer Science or a related field with one year of experience.
     More than one (1) year of computer systems experience which supports a role in a customer service environment.
    Maintain a valid Saskatchewan driver's license.
    Demonstrated ability to take direction and to work with others.
    Maintain CPR and First Aid Certificates.
    The ability to speak/understand language(s) of the community is an asset.
    Previous experience working in a First Nations community is an asset.
    Clear Criminal Record and Vulnerable Sector check.