Job Order Detail

Description

Horizon is a leading supplier of technical solutions and services in Western Canada, and we are GROWING.
Do you love being at the forefront of innovative technology? Are you solution focused? If you answered yes to both questions, then we want you to join or Retail Sales and Service Team and make a career move to join a leading-edge firm.
Horizon is currently seeking a talented & energetic Full-Time Retail Lead Service Technician to join our Saskatoon Retail Store.
Horizon Retail specializes in Apple products and services, is an Apple Authorized Retailer, and is the leading Apple Authorized Service Provider in Saskatoon. You will be joining a team with a passion for helping our clients get the most out of their technology.
Retail Lead Service Technician
We are we looking for someone with:
    Excellent customer service skills
    Willingness to learn and take on new challenges
    Great at problem solving
    Able to work in a fast-paced environment
    Excellent written and verbal communication
    Enjoys sharing your skills and knowledge with others
    High School diploma
Duties include:
    Fielding service inquiries from customers and staff
    Checking in units for service
    Troubleshooting iPads & iPhones
    Troubleshooting Macintosh and Windows devices
    Generating service orders and completing invoicing
    Completing Break Fix repairs
    Coaching and reviews with team
    Ordering service parts and tools
    Reviewing service work with clients
    Handling customer inquiries and concerns
Skills And Abilities:
    Performing diagnostics on electronics
    Maintain and repair desktop and portable computers and equipment
    Time management
    Team Management
    A+ Certification
    Prior Apple service experience.