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Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Critical thinking
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Public transportation is available
Additional Skills
- Prepare work schedules
- Hire and train or arrange for training of staff
Supervisory Experience
- Elemental sales occupations
- Cashiers
Specific Skills
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Work Samples
- Portfolio
- Product sample
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Basic security clearance
Work Site Environment
- Non-smoking
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