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Position Description Summary:
POSITION REQUIREMENTS:
Open availability and ability to work early mornings beginning at 345am including weekends and holidays
Demonstrate selling experience in a fast paced, service oriented retail setting
Demonstrated ability to Greet, Sell and Thank the customer
Put the customer first at all times
Provide memorable, highly personalized customer service through needs analyses and product recommendations.
Offer customers promotional products and services
Be able to resolve customer service issues and escalate as required
Create and maintain good working relationships with fellow associates
Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
Efficiently and accurately conduct customer transactions on our POS
Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
Efficiently and accurately complete any required process controls (paperwork, etc.)
Follow company policies and procedures and maintain a safe working environment
Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures
POSITION QUALIFICATIONS:
High school diploma or equivalency required
Minimum one year of retail or customer service experience preferred
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Proficiency required in reading, writing, and mathematics
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Public transportation is available
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Set up displays of merchandise in windows or display cases
- Operate cash register
- Work with minimal supervision
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggestive selling
Work Setting
- Electronics specialty shop
- Department store
- Confectionery/corner store
- Clothing store
Product Experience/Knowledge
- Women's clothing
- Men's clothing
- Jewellery
- Food and food products
- Computer and associated equipment
- Children's clothing
- Books
- Magazines
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