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Main Responsibilities and Tasks:
Performs accurate and complete vehicle inspections, diagnostics, estimates and repairs.
Completes and reviews repair orders and vehicle inspection reports with Service Advisors and explains any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
Provides quality workmanship to meet or exceed industry standards and performs tasks in compliance with industry flat rate time allowances.
Ensures that an unsafe vehicle is reported to management and the vehicle owner.
Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
Performs daily bay inspections in order to ensure shop neatness/cleanliness.
Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
Requirements:
knowledge of current automobile technology.
Valid mechanic's license and driver's licence for province of employment.
Ability to work effectively with computerized systems.
Good working knowledge of CoStar is considered an asset.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
Ability to plan, organize, delegate and follow-up on daily tasks.
Ability to resolve problems and make decisions.
Ability to work in a team environment to achieve common goals.
Ability to adapt and cope with pressure.
Credentials (certificates, licences, memberships, courses, etc.)
- Automotive Service Technician Red Seal Endorsement
Additional Skills
- Review work orders and discuss work with supervisor
Mechanical Repairer Specific Skills
- Test and adjust units to specifications
- Repair and replace mechanical units
- Inspect and test mechanical units
- Diagnose faults and malfunctions
Automotive Service Technician Specific Skills
- Advise customers on work performed and future repair requirements
- Adjust, repair or replace parts and components of automotive systems
- Perform scheduled maintenance service
- Road test motor vehicles and test automotive systems and components
- Test and adjust repaired systems to manufacturer's specifications
Area Of Specialization
- AC, cooling and heating systems
- 4-wheel drive
- Standard transmission
- Plastics repair
- Ignition and electrical systems
- Hydraulic systems
- Fuel and emission systems
- Frame straightening
- Front-end components
- Fibreglass repair
- Engine repair
- Engine repair and overhaul
- Electrical and electronic systems
- Diagnostics
- Diesel engines
- Collision repair
- Auto body painting
- Auto body repair
- Automatic transmission
- Alignment, steering and suspension
- Brake systems
- Drive train components
- Truck-trailer repair
- Imported vehicles
- Machining
Work Conditions and Physical Capabilities
- Fast-paced environment
Own Tools/Equipment
- Steel-toed safety boots
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