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Credentials (certificates, licences, memberships, courses, etc.)
- CompTIA Security+ Certification
- Network+ Certification
Work Setting
- Help desk
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
- Criminal record check
Own Tools/Equipment
- Cellular phone
Transportation/Travel Information
- Own vehicle
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Computer and Technology Knowledge
- Visual Basic
- Spreadsheet
- MS Windows
- JavaScript
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Security software
- Mail server software
- SharePoint
- Wireless networks
- Desktop applications
- C#
Personal Suitability
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Organized
Financial benefits
- Mileage paid
Other benefits
- Free parking available
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- What is your current level of study?
- What is your current field of study?
- What is the highest level of study you have completed?
- Do you have previous experience in this field of employment?
- Are you available for shift or on-call work?
- Do you have the above-indicated required certifications?
- Are you available for the advertised start date?
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