Job Order Detail

Description

At the Holiday Inn Express & Suites  University, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the InterContinental Hotel Group (IHG) brand you're more than just a job title. We are looking for exceptional people to provide outstanding service to our guests.



We are currently looking for a part time Night Auditor to be the first point of contact and the first impression for guests. The Night Auditor is responsible for reconciling the days transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay.



Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members as well as returning guests

Reconcile the days transactions  

Check guests in, issue room keys, provide information on hotel services and room location

Answer phones in a prompt and courteous manner

Answer, record and process all guest calls, messages, requests, questions or concerns

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Routinely book guest reservations for individuals and/or groups

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.  



Qualifications and Requirements

High school diploma/Secondary qualification or equivalent

One-year front desk/guest service experience strongly preferred

Proficiency in Opera is preferred but not essential

Some college/university preferred  

Must speak fluent English

Ability to work night shifts (11:00pm-7:00am)



Other:

Passionate about delivering exceptional service to our valued guests

Strong communication skills are essential when interacting with guests and employees