Job Order Detail

Description

Under the Direction of the assigned Library Services Manager, the Client Service Supervisors (CSS) supervises the Library Client Service Specialists, Library Client Service Associates, and Student Library Assistants in the provision on in-person and virtual services.
Supervise direct reports staff including: train, orient and assess new and existing staff and plan staff development; complete learning plans for direct reports and participate in performance discussions and staffing for the service point; prioritize, assign, and review work; and resolve staff conflicts. Ensure appropriate quality, accuracy and quantity of work assigned to staff.
Coordinate, analyze and adjust the daily workflow at the service point and ensure effective and efficient use of resources to support organizational objectives and plans, including scheduling and assignment of tasks to library staff to ensure the provision of effective, high quality client service.
Provide and deliver high quality client service including: reference and technology support; interpreting and communicating policies and procedures and providing guidance and direction to staff in interpreting and applying library policies and procedures; registering borrowers, promotion and circulation of library materials, and resolving client issues.
Supports increased engagement and usage in the library by our clients and recommends changes to service guidelines and processes for the purposes of continual improvement to ensure every client feels welcomed and supported by our library team
Contributes to Library Services initiatives by: participating in planning and cooperative delivery of library services throughout Saskatchewan Polytechnic through meetings, discussions, and service and contributions to committees, Service Leads, or Coordinators.
Performs outreach to internal stakeholders (i.e., facilities, finance, ITS) to ensure a high-quality client experience.