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Our VMRs must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Our employees are passionate and show great compassion for animals and their owners and understand the stress that patients and clients endure. As we are a mixed animal practice, VMRs must be comfortable working around multiple species of animals. Our VMRs daily duties comprise of the following, but they are not limited to these duties: greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.
The Environment:
VMRs can expect to spend nearly all of their workdays at the front desk but need to have the physical strength and ability to stand for an entire shift when needed, and be able to lift pets and objects weighing up to 50 pounds without assistance. Days can get busy and crazy so our VMRs must be prepared to work in a busy, fast paced environment!
Qualifications:
The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Previous industry experience or certification relative to the veterinary profession would be an asset. Preference will be given to applicants with large animal experience.
What do we offer?
So many amazing perks Group Insurance Benefits, vacation, paid sick time, personal time, wellness benefit and staff discounts at the clinics!
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Private sector
Work Location Information
- Rural community
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Internet browser
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