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Language Required: English
Employment Terms: Full-time
Experience: Minimum 1 year customer service experience
Education: Grade 12
You:
-Are self-directed and detail-oriented who will fully execute all tasks.
-Can provide exceptional customer service.
-Can follow technical instruction manuals and guide others to a resolution.
-Have excellent written and verbal communication and highly developed organizational skills.
-Have exceptional attention to detail.
-Have proven ability to multitask, prioritize, and positively contribute in a fast-paced, changing environment.
-Take initiative in problem solving.
We:
-Are a fast-growing company that will challenge you to grow with us.
-Provide cutting edge technology to complete your job efficiently and effectively.
-Will provide horizontal and vertical growth opportunities.
-Foster a positive work environment that you will love to come to every day.
-Empower you to achieve your goals and grow professionally.
-Provide an open-door policy for questions and answers.
Responsibilities:
-Assisting customers by answering questions and troubleshooting issues
-Answering phones and assisting with office duties
-Confirming appointments with customers
-Managing voicemail and email customer requests
-Booking service appointments
-Additional tasks as required
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
Work Conditions and Physical Capabilities
- Attention to detail
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