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To answer all telephone inquiries in a timely, friendly and courteous manner.
Duties:
-Meet and greet all customers and make them feel at home.
-Answer all inquiries promptly in a courteous manner using Royal Auto Group PFD
-Transfer calls to appropriate associates.
-Transfer messages to the appropriate associate.
-Record all ins and outs of service staff/ sales and managers
-Check all incoming vehicles and handle all inquiries regarding campaign, Ford Smart,Ford Pass Rewards,updated emails, completions and information.
-Book customer appointments using Ford Smart.Drop off before 7:50am for repair.
-Educate customers on our appointment process, diagnosis, actual billing and any other questions they may have.
-Collect customers payments and issue receipts
-Receive mail, open as required, separate and deliver to the appropriate offices.
-Do clerical duties, filing, ordering supplies and administrative work as assigned.
-Keep customer lounge and children paly area tidy.
-PDI new vehicle into inventory
-Complete follow-up call to ensure survey is complete and customer is satisfied using PFD
-Perform other duties assigned by manager.
-Must have a valid driver license
-Part Time Position
We have Benefit/Pension Plan with Canada Life and many perks!
Come join our team!
Essential Skills
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
- Data entry
Specific Skills
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Accounting software
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