Job Order Detail

Description

Standard Dodge is looking for a competent, friendly person to join our team.

In this role, you will act as a point of contact for our service and parts customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Duties and Responsibilities:

Greet customers
Connect customers with appropriate automotive mechanic or technician
Consult with mechanics regarding appropriate service options
Explain all parts and service options to customers including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving options
Track maintenance or repair status
Perform post-service inspection with customers and answer any questions they may have
Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up