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Inside Account Manager

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Job Order #: 5924324

NOC: 6411
Employer Name:
EMCO Corporation
Posted Date:
15-Jul-2022
Location:
NORTH BATTLEFORD
 
# of Positions:
1
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
02-Aug-2022
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
EMCO Corporation
Contact Name:
Tammy O'Shaughnessy
Contact Phone:
306-569-5261
Contact Email:
toshaughnessy@emcoltd.com
Employer Website:
https://emco.ca


Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
Maintain relationships with established key accounts and ensure that their requests are being met
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Meet or exceed the Profit Centres gross profit and sales targets
Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales and Counter Teams with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customers business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
Qualifications
College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
https://smrtr.io/9TXjv

 

Skills and Abilities

Essential Skills
 - Reading text
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
Specific Skills
 - Customer service oriented
 - Promote sales to existing clients
 - Prepare or oversee preparation of sales or other contracts
 - Conduct sales transactions
 - Estimate or quote prices, credit or contract terms, warranties and delivery dates
 - Identify and solicit potential clients
 - Consult with clients after sale or signed contracts
 - Provide clients presentations of the benefits and uses of goods or services
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Presentation software
 - General office equipment
 - Electronic mail

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