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SOUTHLAND, a school/charter bus service provider, is seeking a dynamic, knowledgeable, professional Administrative Assistant / Dispatcher to join our team in Saskatoon. This role will serve an administrative function across various departments.
Qualifications
* High school diploma or equivalent
* Previous administrative experience
* Previous experience in a customer-facing role, including handling customer concerns and complaints
* Excellent verbal and written communication skills, intuitive and empathetic listening skills
* Professional telephone etiquette
* Organizational and problem solving skills
* Computer proficiency in Microsoft Word, Excel and Outlook
* Ability to multi-task, work effectively under pressure, and as part of a team
* Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
* Ability to handle stressful situations in a composed manner
* Self-starter who is able to work on tight timelines
Responsibilities
* Ensure that drivers and staff are treated in a fair and consistent manner using company guidelines
* Schedule and assign charters as required
* Assist in answering public and driver inquiries and finding solutions to concerns
* Ensure all required paperwork/requests are completed in an accurate and timely manner
* Create/improve existing Operations systems
* Keep appropriate staff informed of any major issues, changes or concerns in an expedient fashion
* Fuel reconciliation
* Respond to requests for emergency assistance or service from drivers
* Enter daily payroll, respond to payroll and benefits inquiries from employees, and act as a liaison between payroll department and employees