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The Desktop Support Analyst is an entry point of contact for On-Campus technical support. Reporting to the Manager Infrastructure Services, analysts play a key role in responding to demand for incident resolution and service requests, while delivering exceptional customer satisfaction and a personalized service. Desktop Support Analysts work On-Campus and respond to user inquiries, assess problems and issues with computer equipment and applications, and help resolve these issues for Sask. Polytech staff and students. Desktop Support analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that students, staff and faculty can access and utilize the software and resources they need for work.
password and account management
Windows and Mac devices
troubleshooting peripherals
software requisition and installation
mobile devices
enterprise application support
training and documentation
project and new service rollouts
self-service knowledge base article development
Desktop Support analysts may be required to work evening and weekend shifts and work from any one of Sask Polytechs locations. Desktop Support Analysts will have an opportunity for growth and leadership skill development through the mentorship, onboarding, and training of student analysts.