Job Order Detail

Description

Duties and Responsibilities:
- Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.
- Receive switchboard calls for the Gallagher Centre
- Keep up-to-date on events in the City and all facilities to ensure effective service.
- Handle customer complaints and forward to appropriate departments.
- Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.
- Provide information and ticket sales when required.
- Act as a call desk for emergency situations to ensure patrons have a positive experience.
- Process admissions, program registrations and withdrawals, and membership sales for recreational programming.

Qualifications:
- One year related cash handling experience in a customer service environment.
- Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.
- Knowledge of customer service principles and practices.
- Possess computer skills.
- Must possess good interpersonal communications and public relation skills.
- Must possess and maintain RCMP security clearance.
- Ability to work independently with minimum supervision.

Hours of Work:    
Shift work, evening and weekend work is involved. Hours will be on an as needed basis