Job Order Detail

Description

Reporting to the VP, DigitalTransformation and Payments, the Supervisor, Banking System and Payments will lead and coach their team to support and maintain our banking system as well as support the modernization efforts for Payments,

Supervisor, Banking System and Paymentsdoes the following:

Coach, mentor and manage staff to champion the overall principles of our Member First culture and omnichannel delivery strategy as it relates to our sales and service environment and standards
Establish and monitor performance standards of staff and provide ongoing coaching to staff to ensure individual and departmental goals are accomplished
Support the continuous improvement of the Banking System and Payments offerings
Provide analysis and consulting support to co-workers and management regarding credit union products, services, policies, and procedures
Drive in-depth analysis of existing workflows to identify areas in need of improvement to achieve efficiency in the delivery of support services to members
Develop and recommend changes to policies, procedures, and processes
Understand the linkage in the execution of strategic projects and activities to the achievement of corporate strategy

Preferred Hiring Criteria:

One year of post-secondary education in a related field or 3-5 years of related experience or equivalent education and experience
Understanding of the regulatory, legislative, and technical environment that impacts the credit union and the financial industry (Credit Union Act; regulations; policies; procedures)
Effective leadership skills, with a strong focus on operations and business processes
Excellent interpersonal and communication skills
Effective attention to detail and a high degree of accuracy
Sound analytical thinking, planning, prioritization, and execution skills.
Commitment to continuous learning and development