Job Order Detail

Description

When applying please include competition number 2022-105-PFR-50 in the subject line of all emails.

The Technical Support Analyst will be responsible for providing customer support including issue logging, troubleshooting and resolution, relating to both hardware and software applications.

Duties include:
-    Acts as primary contact for level one phone and email support.
-    VOIP and mobile telephone support and administration.
-    Computer, tablet and printer hardware and software support.
-    Participates in the development and implementation of standards of computer use, including email signatures, document formats and confidentiality.
-    Maintains an inventory of technology assets.
-    Provide feedback and recommendations on user experience to improve software, database and hardware use.
-    To perform other duties and assignments as required.

Qualifications:
Education:
-    Diploma in a related technical field.
-    Equivalent combination of education and work experience considered.
Skills:
-    Demonstrated experience providing outstanding customer service.
-    Phone / communication skills.
-    Ability to assess staff needs with regard to computer training and computer use.
-    Excellent typing skills.

Location:
Office location to be determined  opportunity for remote working/office.

Final Candidates are required to provide satisfactory criminal record checks including a vulnerable sector search.