Job Order Detail

Description

Purpose of Role
To provide superior customer service and specialized services to the evening/night shift function of the Front Desk.
Key Areas of Responsibility & Duties
Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours
Follows established procedures and policies when completing tasks
Prepares and ensures accurate billing, records and reconciliations
Maintains health and safety standards and complies with all regulations
Responsible for the security and safety of the property, the Ambassadors and guests when
completing tasks. Liaises with security representatives (if applicable) to stay informed of issues ongoing throughout hotel
h.Ensures that all audit and accounting procedures are completed in a timely manner during shift(i.e. computer resets, credit card reconciliations, system back-ups)
i.Ensures that audit work is in accordance with direction from front desk manager
j.Ensures that credit procedures meet hotel standards and rate discrepancies are reported to front desk manager
k.Demonstrates knowledge about local situations and activities (i.e., events, security concerns such as thefts) and how they may impact guest services; informs others as appropriate
l. Other duties as required
Minimum Qualifications & Skill Requirements
Intermediate level in the use of MS Office Suite
Advanced communication, interpersonal, and customer service skills
Professional appearance and attitude
Able to multi-task and has initiative
Ability to work flexible hours
Bondable
Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers license.  The chosen candidate will be subject to a Background check that includes a Criminal Record Check.