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The role of the Domestic Violence Enrollment and Intake Worker is to ensure efficient and timely support to the Domestic Violence Unit. This position plays a key role in expediting client service and ensuring the accuracy of client records.
This role involves receiving and processing of highly sensitive and confidential information. The position is integrated in to the Domestic Violence Unit and provides support to Program Caseworkers while also assisting Family Service Reginas Reception area at times. Assessment of referrals, data entry, maintaining accurate records in a fast-paced environment are core duties of this role. There is also some direct client interaction.
The successful applicant will possess superior organizational skills and capacity to function well with people, in a team environment while also having focused skill to work independently. Computer proficiency with knowledge of Microsoft Office is essential. The nature of this role may expose the applicant to referrals containing information that may be offensive, triggering and/or disturbing. Applicants should have experience and strategies for managing difficult content based on an understanding of social issues such as gender based and family violence, and substance abuse. Family Service Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. We welcome applications from all qualified individuals, including Indigenous applicants, members of visible minorities, and individuals of diverse gender and sexual orientation.
A Criminal Record and Vulnerable Sector check is required.
Salary Expectations & Benefits:
$18.32-$21.24 per hour based on 35-hour work week
4-weeks Earned Vacation Per Year
6 Paid Professional Development Days Per Year
15 days Paid Sick Leave Per Year
Matched RRSP Contributions After Probation Period (up to 7%)
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
- Travel expenses paid by employer
Additional Skills
- Use computer applications
Specific Skills
- Interview clients
- Evaluate clients' progress in resolving identified problems and movement towards defined objectives
- Assess clients' problems
- Identify additional/alternative services and provide referrals
Work Setting
- Community service organization
Client Population
- Adolescents
- Adults
- Seniors
- Families
- Couples
- Aboriginal groups
- Culturally diverse groups
- Females
- Males
Work Conditions and Physical Capabilities
- Work under pressure
- Large caseload
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
- Child abuse registry check
- Driver's validity licence check
- Driving record check (abstract)
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