Job Order Detail

Description

Note: This is a 6-month temporary term position.

The Business Analyst (Change Management & Major Incident) will provide the facilitation and oversight on all IT changes and major incidents. The position is responsible for initiation, coordination, oversight, updates, documentation and closure of all changes and major incidents.

The change management responsibilities focus on facilitation, scheduling, coordination and communication. The crisis management responsibilities focus on facilitation, coordination, communication and taking the steps necessary to restore services for our customer.

This position displays a high degree of originality and ingenuity in devising new approaches and makes independent decisions required in planning, organizing and completing assignments. The position operates independently but may require direction in complex situations. The position coordinates with others to ensure efficient use of resources and may provide team leadership.

The Business Analyst (Change Management & Major Incident) position is also required to interpret customer needs and makes recommendations in area of specialization. The position assumes ownership of customer satisfaction and deals with customer management, and is constantly working towards continuous process and communication improvements.