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As a leading IT provider in Saskatchewan for over 25 Years, Horizon is extremely proud to provide each client with a comprehensive service desk solution operating out of our Saskatoon Office. The Horizon Service Desk provides a flexible and scalable solution utilizing a variety of next-generation software to empower your organization. Tier 1 to expert Technicians form the team and move together through large volumes of small issues, at our clients.
Horizon is currently seeking a talented & energetic Full-Time Permanent Technical Analyst to join our Saskatoon, Saskatchewan business unit.
We are GROWING... How about you? We at Horizon feel that a company is only as good as its people. That is why we employ the best and brightest. Our unprecedented growth has created new opportunities for highly motivated individuals who can thrive and contribute in a fast paced, dynamic environment. Horizon has several opportunities for you to make a career move to join a leading-edge firm.
You will be part of our Service Team providing support to Horizon Managed Services and Enterprise customers. Your role is to provide support remotely or onsite as required. You must have a commitment to customer satisfaction by delivering friendly courteous service to our clients.
Required Experience: 5+years relevant experience.
Technical Competencies:
Office 365AzureMicrosoft TeamsExchangeWindows 7, 10Mac OSXWindows Server (2012, 2016, 2019)NetworkingFirewallsBackup TechnologiesPreventative maintenance
Qualifications:
Understanding of ITIL frameworkProblem solving skillsPrior experience on a Service Desk an asset
Prior experience providing deskside support an assetAbility to work on a teamAbility to move from one task to the other quicklyDesktop / laptop troubleshooting and repairAttention to detailExcellent written and verbal communication skillsCertifications an asset (Microsoft, CompTIA, Fortinet, Cisco
Computer and Technology Knowledge
- Windows
- Internet
- MAC
- Hardware
- Networking software
- Networking hardware
- Networking security
- Servers
- Applications - desktop
- File management software
- Office Suites
- Mail server software
Transportation/Travel Information
- Own vehicle
- Valid driver's licence
Work Setting
- Help desk
- Computer hardware or software retailer/wholesaler
Security and Safety
- Criminal record check (abstract)
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