Job Order Detail

Description

WE ARE . . .
KSP Technology Inc. is a privately-owned company that provides exceptional IT services and solutions to the business market.  Our company places high importance on excellent customer service, relationship building, and teamwork. We encourage innovative thinking and problem solving which allows us to lead the way in our industry.

YOU ARE
A proven problem-solver with experience troubleshooting server and network environments and have a passion for ongoing learning.  You are a talented and motivated IT support analyst looking to support our business clients needs.  Reporting to our Service Delivery Manager, you will provide remote and on-site support for incidents and requests, execute planned projects, and provide ongoing maintenance to server and network environments.  

Responsibilities:
Provide accurate and timely responses to client issues
Accurately prioritize support requests
Track and monitor project status regularly to ensure that deliverables are completed as required.
Work with the team to implement strategies to increase profitability, productivity and overall client experience.

Skills and Abilities:
Must be fluent in English and able to manage both verbal and written communications in a professional manner.
Strong analytical and research skills  troubleshooting and problem solving/finding solutions are skills you need accomplish independently
Can independently identify/resolve issues and configure to specifications using the following technology: Switches, Routers, Servers, Firewalls, LAN, WAN, TCP/IP, DNS, Latency, VoIP, QoS, Windows, O365, exchange, vmware, citrix, active directory

Qualifications:
Experience: 5+ years working in a Technical Support Role, ideally in IT field support and helpdesk support.
Education: Technical and/or Business post-secondary education relating to Microsoft, networking, and/or security

Whats next?
Full details: https://www.ksp.ca/systems-analyst/