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Qualifications:
Post-secondary education and/or previous experience working with vulnerable people.
Previous supervisory experience an asset
Valid drivers license with clean abstract
Clean, positive lifestyle
Excellent communication skills (written and verbal)
Must pass Criminal Record Check and Vulnerable Sector Check
Basic Duties:
Provide leadership and direction to staff members, in all areas, including confidentiality, positive work environment, conflict resolution.
Maintain written and computerized records, compile reports and complete other program documents (including case notes, statistics, letters, etc.);
Monitor spending to ensure accountability and appropriateness. Ensure spending policies are being followed and documented.
Liaison and meetings as requested with Management (i.e.: CBOs, agencies, presentations, transition, quarterly CLSD, case-conferences)
Be available on a rotation for management on-calls
Uphold and maintain policies and procedures for all programs
Assistance with scheduling changes in absence of program manager (ex: call-ins, staff replacement).
Support with staff orientation and training within the scope of the program, (i.e.- person centred, day to day procedures, medication admin etc.)
Ensure critical incidents are properly documented and reported to manager.
Liaison with case workers for day to day consults and programming.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Additional Skills
- Use computer applications
- Supervise other social workers, paid para-professional staff, student trainees and volunteers
- Perform administrative tasks
Specific Skills
- Act as an advocate for client groups in the community
- Serve as a member of an interdisciplinary team working with a client group
- Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
- Plan programs of assistance for clients
- Interview clients to assess their situation and determine the types of services required and eligibility
- Develop prevention and intervention programs to meet community needs
- Deliver presentations at conferences, workshops or symposia
- Apply for social program funding
Work Setting
- Community service organization
Client Population
- Adult
- Social assistance recipient
- Personal or social adjustment difficulty
- Minority group
- Mentally impaired
- Male
- Female
- Developmentally delayed
Area of Social Work Specialization
- Socio-economic needs or conditions
- Personal adjustment
- Community development
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