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Your Reception Responsibilities:
Ensure a clean and professional first impression for all customers
Ensure customer problems are handled appropriately and resolved in a timely manner, escalating issues when necessary
Complete financial transactions such as hair credits or charge account purchases.
Responsible for booking, check in/check out procedures
Coordinates new resident orientation and onboarding for long-term and short-term stays
Maintain effective communication withresidents, volunteers and staff in otherdepartments
Support and maintain client informationaccuratelyandup to datefor a variety of documentation purposes
Maintains confidentiality of client andcompanyinformation and discusses same only with appropriate personnel.
Completing administrative tasks as directed by prioritizing, organizing and executing in a timely fashion to meet deadlines
Understand and execute proper protocol during fire alarms and/or emergencies as the lead staff member on the main floor
Your Companion and Activities Responsibilities:
Provide companionship and/or accompany residents to activities and events within the Harbour Landing Village community or external appointments.
Assist in the planning, organization, and implementation of meaningful and fulfilling activities and programs for the residents, in collaborationwith theClient Relations Team
Encourageand trackresidentparticipation in variousprograms
Observe and document client conditions according to Harbour Landing Village emotional or general day to day standards;report unusual events or changes in the clients condition to the immediate Supervisor
Work with a variety of residents that need socialization and companionship, as directed
Redirect, de-escalate and provide impromptu activities and suggestions to assist residents and address emotional needs
Understand and learn resident profiles and care plans to build personalized and genuine relationships
#sksupportsukraine
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Additional Skills
- Provide basic information to clients and the public
- Order office supplies
- Maintain records
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Health services
- Private sector
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Word processing software
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