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The Technical Specialist is responsible for researching, designing, maintaining, supporting and implementing enhancements and emerging technologies to all the systems that make up the WCB datacenter. The datacenter is comprised of technologies including virtualization, storage area networks, client/server data networks, Power and Intel platforms, blade server architecture and enterprise security. The Datacenter provides highly-available, business-critical services to the enterprise. The Technical Specialist is tier 2/3 level position and is relied upon for expert level troubleshooting and analysis. The Technical Specialist is responsible for providing excellent customer service.
University degree in Computer Science or a related discipline. Supplemented with 3 years related experience as follows.
OR
Two year diploma/certificate in Computer Science or a related discipline. Supplemented with 5 years related experience as follows.
Required experience includes:
Experience with Cisco enterprise networking products
Experience with Storage Area Networks
Experience with datacenter systems
Experience performance monitoring, tuning and maintenance of networks and servers.
Experience with VMware ESX, Citrix XenApp, IBM VIOS, Microsoft SCCM, IBM Domino
Experience with Security systems including Firewall, Intrusion Prevention, Intrusion detection, Web & email gateways and endpoint protection.
Experience with mobile device management.
Working knowledge of Microsoft Windows Server, Active Directory, Domains, Group Policy, DNS and DHCP.
Technical proficiency in networking: LAN, WAN, VLAN, VPN, QoS, IP trunking, wireless 802.11x, Internet, Security, IP Routing, SMTP, etc
Installing, supporting and maintaining network and datacenter server systems
Backup and recovery of networks and servers.
Virtualization architecture design, implementation, maintenance and support
Advanced Windows and/or Unix systems administration skillset