Job Order Detail

Description

Applicants must have availability for both Saturday (3pm-11pm) & Sunday (11am-2pm).

Residence Inn by Marriott Regina is in search of an outgoing, part-time guest service agent!
The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. At Residence Inn, we are all about RI-markable service, looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.

*Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Assist with Guest Requests
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer complaints and problems calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.