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InformaTech Solutions is a Microsoft Accredited fastest growing IT managed Services Provider in Saskatchewan. We are specialized in IT professional and IT managed services from project Test & Evaluation, Project Delivery to Managed, Operational & Backend 24/7 support. Our services includes but not limited to Cyber Security, Cloud Computing, Cloud Back up, Service Desk, IT Managed Services etc.
Currently, we are looking for a qualified and experienced User Support Technician Full-Time & Permanent basis from Mon to Fri between 5 pm to 1 am for our office in Regina.
Duties include but not limited to:
Troubleshoot and resolve technical problems by communicating electronically and
in person with computer users experiencing difficulties
Prepare evaluations and recommend improvements
Upgrade system, software for end-users
Oversee the daily operations to ensure proper operation of computer systems
Develop training materials
Develop procedures to advise and train users in computer interface.
Answers users inquiries to provide technical support for software maintenance or
use.
Consult user guides, technical manuals
Implement computer system solutions
Maintain knowledge of computer software and applications
Computer and Technology Knowledge
- Database software
- JavaOS
- Networking software
- Networking hardware
- Networking security
- File management software
- CAD software (computer assisted software)
- Mapping and data visualization software (GIS)
- Software development
Essential Skills
- Reading text
- Document use
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
Security and Safety
- Bondable
- Basic security clearance
- Secret clearance
- Criminal record check (abstract)
- Confidential security clearance
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