Job Order Detail

Description

The Saskatchewan Research Council (SRC) is seeking a Computer Support Technician to join the Information Technology team to provide customer service and support related to various technologies across the organization.

Accountabilities
    Respond to service and support requests related to Windows desktop computers and servers, audio/visual/video conferencing, multi-function printers, smartphones, mobile devices (iPads), VoIP phone systems and cloud-based applications
    Assist SRC employees with cloud application issues in Microsoft Office 365 and Azure
    Set up systems and equipment, assist with computer system moves
    Train, maintain, troubleshoot and coordinate repairs with third-party vendors
    Specification, configuration and pricing for desktop systems
    Assist with the roll out of new technologies
    Manage software licensing and installation
    Assist with network maintenance and troubleshooting
    Troubleshoot computer hardware and software issues in person, remotely and via phone

Qualifications
    Previous technical experience with office equipment and desktop computer systems (Windows 10, Microsoft Office O365, Azure) is an asset
    Diploma or certificate in a computer-related program is an asset
    One to two years experience is preferred
    Understanding of remote-control tools for support and analysis

Skills
    Technical aptitude
    Strong problem solving skills
    Customer service-focused with strong communication skills
    Ability to work independently with minimal supervision

The chosen candidate will be required to provide an original Criminal Record Check that is satisfactory to SRC prior to the commencement of any employment duties. The Criminal Record Check must have been executed within the preceding 30 days of receipt.