Job Order Detail

Description

Working with ISM will work wonders for your career!

PLEASE NOTE:
This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).

This role is subject to additional security screening requirements.

Relocation Assistance/Bonus of up to $10,000 may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.

As a Support Analyst - Bilingual (Service Desk), your goal is to make sure our customers always have a great experience when dealing with ISM Canada or our partners.

This position provides front-line customer support, monitoring support, and technical support of internal and external customer systems.

RESPONSIBILITIES:
Provide excellent customer service to clients via all methods of customer interaction
End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements)
Information gathering and escalation of complex support issues to senior technicians
Monitoring for alerts, issues and problems using tools and daily checks
Following processes to troubleshoot, resolve, triage, or escalate issues or problems
Hardware and software rollout activities and associated asset management actions
Develop and maintain internal and external documentation to be used in all aspects work
May be required to provide 7x24 on-call support and work during various shifts
Creation of reports from various tools to be used by internal and external clients for various business purposes
Other duties as assigned or required

To view the full job description and minimum qualifications, and submit your application, visit the ISM Careers Portal REQ #249:  
https://can61.dayforcehcm.com/CandidatePortal/en-US/ismcanada/Posting/View/1073