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Desktop Support Analyst

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Job Order #: 5932034

Employer Name:
Saskatchewan Polytechnic
Posted Date:
# of Positions:
Employment Terms:
Full Time
University Diploma
1-2 Years
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Employer Name:
Saskatchewan Polytechnic
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Human Resources
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The Desktop Support Analyst is an entry point of contact for On-Campus technical support. Reporting to the Manager  Infrastructure Services, analysts play a key role in responding to demand for incident resolution and service requests, while delivering exceptional customer satisfaction and a personalized service. Desktop Support Analysts work On-Campus and respond to user inquiries, assess problems and issues with computer equipment and applications, and help resolve these issues for Sask. Polytech staff and students. Desktop Support analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that students, staff and faculty can access and utilize the software and resources they need for work.
    password and account management
    Windows and Mac devices
    troubleshooting peripherals
    software requisition and installation
    mobile devices
    enterprise application support
    training and documentation
    project and new service rollouts
    self-service knowledge base article development
Desktop Support analysts may be required to work evening and weekend shifts and work from any one of Sask Polytechs locations. Desktop Support Analysts will have an opportunity for growth and leadership skill development through the mentorship, onboarding, and training of student analysts.

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