Job Order Detail

Description

SUMMARY:
Assists Spa Manager with the daily operations of the Sun Tree Spa (Retail, Reservations, & Spa Services), Pool and Cafe with a major focus on weekly payroll, inventory, and associate training.

RESPONSIBILITIES:
    Contributes to achieving the key results areas required for each service, including monthly targets
    Directs, coaches and mentors hotel associates, including directing the general daily workload
    Applies standards of Leading Spas of Canada, ISPA standards and practices and provincial and federal regulations
    Maintains a professional appearance and demeanor as befits one of Canada's top 100 spas
    Optimizes spa bookings; managing timing, schedules and assignment of treatment rooms
    Monitors service quality, addressing guest concerns where necessary
    Contributes towards a respectful workplace conducive to high performance and positive cultural spirit
    Schedule will include working evenings and weekends
    Other duties as reasonably required

QUALIFICATIONS:
    Strong leadership skills, demonstrated with at least one year of industry experience
    Proven excellence in customer service
    Demonstrable interest in the spa industry
    Experience of administration in a cost controlled environment
    Excellent interpersonal and communication skills
    Able to work with minimal supervision, making decisions and managing meet deadlines
    Knowledge of spa products and services
    Knowledge of Make-Up Applications an asset
    Computer literacy required
    Business administration certificate or equivalent would be an asset
    Pool Operators Course is an asset