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Tier 1 Technical Support Technician

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Job Order #: 5933315

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Full Time
Grade 12
1-2 Years
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YOU MUST BE LOCATED IN Saskatchewan to apply.

Position Summary

Wood River Internet is seeking an organized and technical person to join us as a Tier 1 Technical Support Technician to work remotely within Saskatchewan, from the comfort of your own home. The Tier 1 Technical Support Technician will be responsible for providing technical support for tickets and network operational issues, and for providing support to our clients.

-Technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity
-Providing high quality customer service
-Documenting and prioritizing trouble tickets and technical issues on customer accounts
-Liaise with internal departments to investigate and escalate Tier 1 Technical issues
-Responsible for monitoring and troubleshooting all sources of wireless issues

Education & Experiences:
-The ideal candidate will have at least 1 years relevant work experience
-Experience in an ISP or telecom environment is advantageous
-High School Diploma, or equivalent
-Proficiency in the use of wireless infrastructure
-Excellent English written and verbal communication skills
-Familiarity with operating systems like Linux, Windows and Mac to troubleshoot network issues

Core Competencies:
-A team player, who can also take initiative
-Excellent communications (oral and written)
-Fast learner, creative problem solver, who can research and apply knowledge effectively
-Ability to work under pressure and handle multiple tasks
-Strong attention to detail with the ability to organize and set priorities

Work Conditions:
-Located in Saskatchewan
-A dedicated, private home office space in your residence and the ability to work a flexible schedule between 8:00 am  8:00 pm
-High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)


Skills and Abilities

Computer and Technology Knowledge
 - Windows
 - Word processing software
 - Linux
 - Database software
 - MAC
 - Networking software
 - Networking hardware
 - Servers
 - Applications - desktop
 - Spreadsheet software
 - Mail server software
 - Electronic mailing software
 - Electronic scheduling software
 - Communication software
Essential Skills
 - Reading text
 - Document use
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
Specific Skills
 - Provide problem-solving services to network users
 - Install, maintain, troubleshoot and upgrade web-server hardware and software
 - Set up local area networks and connections to the internet
Work Setting
 - Telecommunications service provider
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
 - Sitting
Own Tools/Equipment
 - Computer
 - Internet access
 - Cellular phone

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