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YOU MUST BE LOCATED IN Saskatchewan to apply.
Position Summary
Wood River Internet is seeking an organized and technical person to join us as a Tier 1 Technical Support Technician to work remotely within Saskatchewan, from the comfort of your own home. The Tier 1 Technical Support Technician will be responsible for providing technical support for tickets and network operational issues, and for providing support to our clients.
Responsibilities:
-Technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity
-Providing high quality customer service
-Documenting and prioritizing trouble tickets and technical issues on customer accounts
-Liaise with internal departments to investigate and escalate Tier 1 Technical issues
-Responsible for monitoring and troubleshooting all sources of wireless issues
Education & Experiences:
-The ideal candidate will have at least 1 years relevant work experience
-Experience in an ISP or telecom environment is advantageous
-High School Diploma, or equivalent
-Proficiency in the use of wireless infrastructure
-Excellent English written and verbal communication skills
-Familiarity with operating systems like Linux, Windows and Mac to troubleshoot network issues
Core Competencies:
-A team player, who can also take initiative
-Excellent communications (oral and written)
-Fast learner, creative problem solver, who can research and apply knowledge effectively
-Ability to work under pressure and handle multiple tasks
-Strong attention to detail with the ability to organize and set priorities
Work Conditions:
-Located in Saskatchewan
-A dedicated, private home office space in your residence and the ability to work a flexible schedule between 8:00 am 8:00 pm
-High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
Computer and Technology Knowledge
- Windows
- Word processing software
- Linux
- Database software
- MAC
- Networking software
- Networking hardware
- Servers
- Applications - desktop
- Spreadsheet software
- Mail server software
- Electronic mailing software
- Electronic scheduling software
- Communication software
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Provide problem-solving services to network users
- Install, maintain, troubleshoot and upgrade web-server hardware and software
- Set up local area networks and connections to the internet
Work Setting
- Telecommunications service provider
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Own Tools/Equipment
- Computer
- Internet access
- Cellular phone
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