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Overview
The Supervisor is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Supervisor will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Supervisor will ensure accurate cash-handling procedures at all times through company practices, and actively contribute to an environment of employee and customer engagement.
Job Description
Provide customer service to meet customer needs
Process customer transactions
Maintain an accurate cash drawer while following company policies and procedures
Operates Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries as required
Participates in the training of junior staff
Maintain Front End Department Merchandise the Front End Department
Assist other departments and functions as required
Adhere to, and implement all applicable company standards
Other duties as required
Job Requirements
Basic mathematical skills
Ability to work independently in a fast paced environment
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Significant use of memory
Specific Skills
- Customer service oriented
- Greet customers
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Stock shelves and clean counter area
- Operate cash register
- Enter prices of items on cash register
- Wrap or place merchandise in bags
- Weigh produce and bulk foods
Work Setting
- Supermarket/grocery store
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Physically demanding
- Attention to detail
- Standing for extended periods
Security and Safety
- Bondable
Business Equipment
- Price scanner
- Computer terminal
- Cash register
- Interac machine
- Calculator
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