Job Order Detail

Description

The Service Advisor will be responsible for scheduling service work in the service department and for presenting recommended or required services to customers. They will act as the dealerships first-line customer relations and

Job Duties:
- Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.
- Communicate with service customers to determine the nature of the mechanical problems.
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Follow up progress of each repair order during the day, contact customers by telephone, email and text regarding changes in the estimate or time promised. Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Interpret warranty information and policies to customers.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Assist the service manager as necessary.

Requirements:
- High school diploma or GED required.
- Experience preferred but not required.
- Working knowledge with Google Doc and/or Microsoft Suite.
- Strong customer service and troubleshooting skills.